RESERVIOX DIGITAL TRANSFERS PRIVATE LIMITED
These Terms & Conditions govern your use of the Reserviox website, mobile applications, and services. By accessing or using our platform, you agree to be legally bound by these terms.
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1. Agreement
By using our website or services, you confirm that:
- You have read and accepted these Terms & Conditions
- You are legally capable of entering into a binding agreement
- You will comply with all applicable laws and regulations
If you do not agree with these terms, please do not use our services.
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2. Nature of Services
Reserviox Digital Transfers Private Limited acts as a platform connecting customers with transport service providers (“Suppliers”).
- The actual transportation service is provided by third-party drivers/operators
- Reserviox acts as an intermediary/booking facilitator
- The service contract is between the customer and the service provider
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3. Use of Website
You agree to use our platform only for legitimate purposes:
- No false or fraudulent bookings
- No misuse of the platform
- Provide accurate information during booking
We reserve the right to cancel suspicious or duplicate bookings without notice.
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4. Booking & Confirmation
- Bookings are confirmed only after successful payment or confirmation email
- You will receive booking details via email/SMS
- It is your responsibility to check booking accuracy
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5. Pricing & Charges
- All prices are displayed on the platform unless stated otherwise
- Prices may vary based on distance, time, vehicle type, or additional services
- Additional charges may apply for waiting time, route changes, tolls, or special requests
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6. Payment Terms
- Payments must be made through approved payment methods
- You authorize us to charge your selected payment method
- We do not store full card details
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7. Cancellation & Refund Policy
- Cancellations made within the allowed time may be eligible for partial/full refund
- Late cancellations or no-shows may result in full charge
- Refund timelines depend on payment provider policies
Detailed cancellation rules may vary depending on the booking type.
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8. User Responsibilities
- Be present at the pickup location on time
- Provide accurate trip details
- Respect drivers and vehicles
- Avoid illegal or unsafe activities during the ride
Any damage caused to vehicles will be charged to the user.
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9. Service Limitations
- We aim to provide timely services but do not guarantee exact arrival times
- Delays may occur due to traffic, weather, or unforeseen circumstances
- Vehicle type is subject to availability
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10. Limitation of Liability
Reserviox shall not be liable for:
- Delays or service disruptions
- Loss of personal belongings
- Indirect or consequential damages
Our role is limited to facilitating bookings between users and service providers.
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11. Prohibited Activities
- Smoking or illegal activities in vehicles
- Harassment or misconduct towards drivers
- Misuse of booking system
Violation may result in suspension or permanent ban.
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12. Amendments
We reserve the right to update these Terms & Conditions at any time. Changes will be effective upon posting on this page.
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13. Data Protection
Your personal data is handled as per our Privacy Policy.
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14. Complaints & Support
If you have any complaints or issues, please contact us:
Email: offer@reserviox.com
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15. Governing Law
These Terms shall be governed by and interpreted in accordance with applicable laws of India.
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16. Company Information
Reserviox Digital Transfers Private Limited
(Registered Company Details to be added here)