Privacy policy

This Privacy Policy describes how Reserviox OÜ, registered in Estonia, collects, uses and protects your personal data when you use our website and services.

1. Company information

Reserviox OÜ
Tornimäe tn 5, Kesklinna linnaosa
10145 Tallinn, Harju maakond, Estonia
Email: info@reserviox.com

2. Information we collect

We may collect the following types of personal data:

• Name, email address, phone number
• Company details (if applicable)
• Website usage data (IP address, browser type, device information)
• Any information submitted through forms or communication

3. How we use your information

We use your data to:

• Provide and manage our services
• Respond to enquiries and customer support requests
• Improve our website and services
• Comply with legal obligations

4. Legal basis for processing (GDPR)

We process your data based on:

• Your consent
• Performance of a contract
• Legal obligations
• Legitimate business interests

5. Data sharing

We do not sell your personal data. We may share your data with:

• Service providers that run this website and handle your request: our hosting provider, the olatec.ai platform for requests and the chat, the notification webhook, Photon by komoot for place search and OpenFreeMap for map tiles (section 12)
• The independent transport operator that performs your ride
• Legal authorities when required

6. Data retention

We retain your data only as long as necessary for business or legal purposes.

7. Your rights

Under the GDPR, you have the right to:

• Access your personal data
• Request correction or deletion
• Withdraw consent
• Object to processing
• Request data portability

To exercise your rights, contact us at info@reserviox.com.

8. Cookies

This website sets no cookies and loads no analytics or advertising scripts. Section 12 explains the session storage that the request form and the chat use. You can manage cookies and site data through your browser settings.

9. Data security

We implement appropriate technical and organisational measures to protect your data.

10. Changes to this policy

We may update this Privacy Policy from time to time. Updates will be posted on this page.

11. Contact us

If you have any questions, contact us at info@reserviox.com.

12. Services this website uses

Addition of 2 November 2026. This section is new. It names the services that the new reserviox.com uses, and it awaits legal review. Where it is more specific than sections 1 to 11, it describes how this website works today.

Requests and messages

When you send a transfer request, an event brief, a contact message or a partner enquiry, our server passes the details you enter to:

• The olatec.ai platform, where we record your request and reply to it.
• A notification webhook, which alerts our team to the new request. It receives the same details.

Transport operators

To arrange a ride, we share only the information an independent operator reasonably needs to perform it, such as the passenger name, phone number, pickup, drop-off and time. Section 15.2 of our terms and conditions describes this.

Place search

When you type a pickup or drop-off, our server sends the text you type to Photon, a place search service run by komoot (photon.komoot.io), and shows you the suggestions. Photon receives the search text from our server, not your IP address.

Route map

When both ends of a trip are chosen, the request form can show a route map. Your browser then loads map tiles directly from OpenFreeMap (openfreemap.org), which receives your IP address and browser details as part of that request. Map data comes from OpenStreetMap contributors.

WhatsApp

If you choose to message us on WhatsApp, WhatsApp processes your messages under its own terms and privacy policy. In the European Region, the provider is WhatsApp Ireland Limited. Our links to WhatsApp carry only the page or trip you are asking about, never your name, phone number or email address.

Chat

The chat box on this website sends what you write directly from your browser to the olatec.ai platform, the same platform that receives your requests, where our team reads and answers it. Opening the chat sends nothing. From your first message on, the platform receives:

• the text of your messages,
• your name, email address and WhatsApp number, if you enter them; all three are optional, and with an email address or a phone number the platform also records you as a customer so that we can reply by email or on WhatsApp,
• the address of the page you write from, including any campaign details in it, and the language of the page.

Because your browser connects to the platform directly, the platform also receives your IP address and browser details with each request. While a chat is going on and the tab is visible, your browser asks the platform for new replies every five seconds.

The platform may pass the text of your messages to its AI provider, Anthropic, to detect the language you write in, to translate between your language and our team's, to suggest replies and pick out trip details for our team and, where we switch it on, to send an automatic first reply, which the chat labels as an automatic reply. Payment card numbers are removed from the text before it is passed on.

Your request draft

The request form keeps your unsent request, including the contact details you type, in your browser's session storage. Closing the form or reloading the page then does not lose it. The draft stays on your device until you send the request, and your browser deletes it when you close the tab.

Your chat in this tab

So that a chat continues when you move between pages or reload, your browser keeps the chat's number and a random access code in its session storage. Your messages stay on the platform. Your browser deletes both when you close the tab, and the chat cannot be reopened from this website after that.

Cookies on this website

This website sets no cookies. It loads no analytics or advertising scripts.