How does a meet-and-greet airport pickup work?

A meet-and-greet pickup means someone is waiting for you as you walk out of baggage reclaim, instead of you looking for a car outside. Many pre-booked airport transfers start this way, and the details you send decide how smoothly the first ten minutes go.

What happens on a meet-and-greet pickup?

1. You land, collect your bags and, on a flight from outside the Schengen area, pass passport control and customs.
2. You walk through the exit doors into the public arrivals area. This is the first place where people without a boarding pass can wait.
3. The driver stands there with a sign showing the name you gave in the request.
4. You walk to the car together. It is usually in a car park close to the terminal, because airports let cars stop at the kerb for a few minutes only.

The other way to do it is a kerbside pickup: you call or message the driver once you have your bags, and the car comes to the pick-up zone. It is quicker when you know the airport, but you have to find the right door yourself, and the car cannot wait there for long. At Munich a car may stop for 10 minutes free of charge twice per calendar day, and at Frankfurt stops in front of the terminals are free twice per calendar day for up to 10 minutes.

What should you send with the request?

The driver plans the pickup from what you write, so send it once and in full:

• Flight number and scheduled landing time. The flight number is used to plan the pickup. If the flight changes, send the new one as soon as you know it.
• Airport and terminal, if you know it. At Frankfurt and Munich the terminals are far enough apart that the right one matters.
• The name for the sign. For a guest, use the guest's name. For discretion, ask for a company name, an event name or no sign.
• A mobile number that works after landing, with the country code. Say if you would rather be reached on WhatsApp.
• Passengers and bags, including anything bulky: skis, golf bags, bicycles, pushchairs or a folding wheelchair.
• Child seats: how many, and the children's ages, so the operator can say what is possible.
• The destination address, and any stop on the way.
• A vehicle class, or leave it as no preference and we suggest one.

How do delays and waiting time work?

A pickup is planned around the scheduled landing time and the flight number. Getting from the aircraft to the arrivals area often takes longer than people expect: passport control, baggage reclaim and, at large airports, long walks. Frankfurt Airport warns that at peak times there may be waiting times, especially at baggage claim.

Waiting time is where offers differ. Before you confirm, ask:

• how many minutes of waiting are included, and whether they count from landing or from the planned pickup time;
• what happens, and what it costs, if you need longer;
• whether the driver's airport parking is part of the price.

If you cannot see your driver, stay in the arrivals area rather than going outside, and call or message the contact number you were given. A driver looking for you will look there first.

Where is the arrivals area at BER, Frankfurt, Munich and Copenhagen?

These descriptions come from the airports' own pages and cover the public areas only. Your driver meets you with a name board at the meeting point listed on each city page, which also gives the distance and the drive time into the centre: BER to Berlin, Frankfurt Airport to Frankfurt, Munich Airport to Munich and Copenhagen Airport to Copenhagen.

Berlin Brandenburg (BER)

All flights use Terminals 1 and 2. In Terminal 1 the arrival hall is on level E0, together with baggage claim, the bus stops and the walkway to Terminal 2. The Flughafen BER station is directly below, on level U2. Terminal 2 has its own baggage claim on E0 but no driveway for cars, so anyone collecting a passenger there uses the short-term parking at Terminal 1.

Frankfurt (FRA)

Frankfurt now runs two passenger terminals. Terminal 1 serves gates A, B, C and Z, and its arrivals are on level 1. Terminal 3, with gates G, H and J, took its first landing on 23 April 2026, and every airline that used Terminal 2 has moved there; Terminal 2 is closed. Terminal 3 has its own drop-off zone in front of the building, and the free SkyLine train links it with Terminal 1 from 04:00 to 23:00, every 2 to 3 minutes. Check your terminal before you send the request: a driver waiting at the other one is a long way off.

Munich (MUC)

Munich has two terminals with a central building, the MAC, between them. The S-Bahn station is underneath, and from the MAC ground floor you reach Terminal 1 or cross the forum to Terminal 2. In Terminal 2, arriving passengers come out at the arrivals exit on level 03, next to the public pick-up and waiting area. Terminal 1 is a long building divided into lettered areas, such as Arrivals A, so note the area shown for your flight. For anything longer than a short stop, the airport points drivers to car parks P20, P1, P3 and P4.

Copenhagen (CPH)

At Copenhagen the arrivals hall is in Terminal 3. The Metro station sits directly beside the terminal, with trains every 4 to 6 minutes during the day, and taxis pick up outside Terminal 3. Anyone who wants to go into the terminal to meet a passenger has to use short-term parking, where the first 15 minutes are free. Booked limousines have their own route through lane 2 to a separate pick-up area.

When is meet-and-greet worth it?

It helps when the arrival is unfamiliar or the timing is tight:

• your first time at the airport, or a late-evening landing;
• guests, speakers or clients you are booking for, who should not have to search for a car;
• children, a lot of luggage, or reduced mobility;
• a group on one flight that needs to leave together.

It matters less when you travel light and know the airport. At BER and Copenhagen the station is part of the terminal, and the train or a kerbside pickup can be the simpler choice.

For an event with many arrivals, list each guest by name and flight in one brief. The page on guest and VIP transfers explains how named pickups work.

How do you ask for one?

With Reserviox, the airport transfer and chauffeur booking service in Europe and the UAE, you put the details above into one request and ask for a meet in the arrivals hall. Where a driver can wait depends on the airport and the operator, so the price you approve says how the pickup works. Nothing is booked until you agree, and a local transport operator drives. See airport transfers in Europe and the UAE for the service itself.